Shipping & Returns

Shipping

When will my order ship?
Drop 01 pre-orders ship in 8-12 weeks (from your order date) from Melbourne, Australia.

Shipping costs
Standard shipping: $11.50
Free shipping on orders over $100

Delivery time
Once shipped, delivery typically takes 3-7 business days within Australia.

Tracking
You'll receive a tracking number via email as soon as your order ships.

Shipping locations
Currently shipping within Australia only.

Returns & Refunds

30-day satisfaction guarantee
If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund.

How to return
Email us at info@roguepet.com.au with your order number and reason for return. We'll provide return instructions.

Refund processing
Refunds are processed within 5-7 business days of receiving your return.

Damaged or defective products
If your order arrives damaged or defective, contact us immediately at info@roguepet.com.au. We'll send a replacement or issue a full refund.

Pre-order cancellations

You can cancel or modify your pre-order anytime before it ships. Just email us at info@roguepet.com.au

Questions?

Check our FAQ or contact us.